Q: Which countries does Curvy by BiNA deliver to?
Curvy by BiNA will at the present ship your order to all European countries. Upon checkout you will be asked to choose your country. Shipping cost is 5.90 EUR within Germany; 15.00 EUR to all European Union countries. Shipping to the German islands will cause higher transportation cost which we will charge to you. If you wish to have your order shipped to any other country, please contact us, shipping cost will vary depending on destination and weight of your order. Please be aware that you may incur customs duties for your shipment to non EU countries.
F: Why do I no longer receive notifications from DHL about the status of my shipment?
It may happen that customers no longer receive any notifications or return labels from DHL. This is usually due to constantly changing spam settings of your e-mail provider, which prevent e-mails from DHL from ending up in your mailbox at all. Please contact your e-mail provider and have e-mails from DHL put on the so-called “white list”.
Q: How can I pay for my order?
You may pay by PayPal, by advance Bank Transfer (IBAN, our account information will be shown upon checkout) or with your Amazon account. Deliveries on account are possible in Germany only.
Availability of individual payment methods may vary.
Q: Why does Amazon Payment not work sometimes?
Due to technical reasons the Amazon checkout sometimes may not be shown when you are in the mobile view mode (for example on your mobile phone or tablet).
Q: PayPal payment was interrupted in the process of ordering?
Sometimes the connection between our shop and PayPal payment service is down for technical reasons and your payment cannot be completed. In this case you will receive an e-mail from us with the necessary payment data (usually during business hours). If you don’t want to wait for the e-mail, you are welcome to send your PayPal payment to our account via the following safe link PayPal BINA Moden
Q: During checkout I could not complete my PayPal payment. How can I complete my PayPal payment afterwards?
Please write us a short e-mail und we will send a safe PayPal link as soon as possible. As a registered customer, you have the option of viewing and paying for the order in your customer account.
Q: Can I change my payment method afterwards?
This is probably possible, please write us an e-mail how you would like to change it.
Q: I failed to enter an available coupon code upon checkout. Can I rectify that?
Due to technical reasons it is not possible for us to enter a coupon code for you after your order. Please contact us before paying, we will find a solution.
Q: Can I cancel my order?
Yes, you may cancel your order in accordance with our Right to Cancellation policy. Please observe applicable deadlines. Please write us a short e-mail indicating your order number if you have changed your mind.
Q: The article I ordered is not as I expected or does not fit me. How do I start a return?
Please send us a cancellation note according to our Right of Withdrawal Policy.
Q: Do I have to pay the cost of shipping for returns?
Returns within Germany are free for you. As soon as we have received your cancellation (within given deadlines) we will send a DHL return slip by e-mail which you may print out and attach to your package. The package can be turned into any German DHL station or German postal agency. You pay for the shipping cost for returns from any other country outside of Germany.
Q: There was no return label in my shipment. How do I receive one?
In case you want to return an item, you may very easily do so online using the form provided here. If you return your item within Germany, you will receive a DHL label by e-mail after a short time.
For sustainability reasons, we deliberately do not include returns labels with shipments, most of which then end up getting thrown out.
Q: How do I find a certain article I am looking for?
You have several possibilities:
1. Go to „Designer“ in the main menu and choose your favorite designer label.
2. Go to „Fashion“ in the main menu and choose your article group you are looking for.
3. Enter the desired article name, description, colour, etc. or any combinations thereof in the search field on the top of the page.
Q: My size does not show?
Unfortunately, it is sold out. Please write a short e-mail, in some cases we can procure the desired article again, especially in the case of Basics.
Q: How do I order?
Please choose your colour and size for the article you want to order and click on the “Add to basket” symbol. As soon as you picked out all the articles you’d like to order please click on the “Display basket” Symbol in the top right to start your checkout proceedings.
Q: How much is the minimum order?
Don’t worry, there is no minimum order amount. We look forward to every order you place with us.
Some voucher campaigns are linked to a minimum purchase value. These vouchers are then marked like this.
Q: Do I have to register with you or open a customer account?
No, you may check out with guest status. However, you will be asked to re-enter all your customer information over when you place your next order. Your personal data is safe with us. Guest status does not allow you to order on account (available in Germany for registered customers only).
Q: What is my advantage as a registered customer?
As a registered customer, you can view your orders and their status at any time by logging into your account. Even those that have been completed already. If you have created a wish list, you will be able to look up your favorite articles there at any time. The payment method “buying on account or invoice” is available to registered customers (in Germany) only.
Q: I have not received a newsletter yet even though I have gone through customer registration?
The privacy of your personal data is important to us. Data protection regulations provide for you to sign up with the so-called double opt-in procedure. After signing up for the newsletter you will receive a mail with a confirmation link which we ask you to click in order to conclude the newsletter sign-up. Please make sure to check your spam folder, as well. Please note: Signing up for a registered customer account does not include signing up for the newsletter. According to privacy protection regulations you will have to confirm your newsletter subscription separately. Sign up for our newsletter here. Of course, you may unregister from the newsletter at any time.
Q: I have forgotten my password. Do I have to re-register?
No problem. Click on “Sign in” or “My Account”. There you will see the option “Forgot your password?” After entering your e-mail address on the next page you will promptly receive a new password by e-mail.
Q: How can I check whether you a received my order?
Immediately after checkout you will receive an order receipt confirmation. If you don’t receive one within a few minutes please check your spams. Please also make sure you have given us a correct e-mail address. If you suspect you gave us a wrong e-mail address please write as soon as possible so we can proceed with your order. As a registered customer you can monitor the progress of your order in your customer account. Please sign into your customer account.
Q: How do I get in touch with customer service?
Our customer service desk is available during office hours (Mo-Fr from 11 am -5 pm Uhr) by telephone (+49 911 2449393) or by e-Mail (extended hours).