Shipping with DHL
Generally, we ship by DHL for a fixed price of EUR 6.90 (within Germany) regardless of the number of articles you order with one order/checkout. Regular delivery times are 1-5 working days (Monday through Friday) after receipt of your payment. Delivery to DHL packing station is possible.
Shipping & handling for deliveries to European countries according to the following list, regardless of the number of articles you order with one order/checkout. We usually ship within 1-5 working days (Monday through Friday) after receipt of payment. Actual delivery times depend on your country and are beyond our control.
EUR 17,90 – Belgium Denmakr France Luxemburg Monaco Netherlands Austria Poland Tschech Republic
EUR 17,90 – Andorra Italy San Marino Slowakia Slowenia Spain Hungary Vatican City
EUR 23,00 – Sweden Finland
EUR 17,90 – Bulgaria Estonia Greece Ireland Croatia Latvia Lithuania Malta Portugal Romania Cyprus
Switzerland, Liechtenstein, Great Britain – No delivery
Worlwide shipping is possible. Shipping cost is dependant on weight and size of the order and the destination. Please enquire before you order by mail so we can calculate shipping cost. Orders outside of EU countries are shipped duty unpaid and you may have to pay customs duties.
Please understand that we cannot offer shipping service with other service providers but DHL for organisational reasons.
In case of damage incurred in transport we ask your to notify us as soon as possible.
Claims, customer complaints and cost for returns
All articles leaving our house are inspected carefully for defects. However, even we might miss something now and then or there might be a well-hidden defect. Please contactus if you have reason for complaint.
Shipping cost for regular returns will be paid by us (please see disclaimer information) for all returns within Germany. This service is not available outside of Germany. Please contact us if you want to return an article within Germany and we will send you a return slip by e-mail. We cannot reimburse you for shipping cost.
Please note that we can only offer free returns to customers in Germany. Returns from other countries are the responsibility of the customer.
For organisational reasons we cannot and will not accept returns marked “pay on delivery” or “freight collect”. For qualified customer complaints and claims we will reimburse you for shipping cost you may have advanced.
