Shipping with DHL
Generally, we ship by DHL for a fixed price of EUR 5.00 (within Germany) regardless of the number of articles you order with one order/checkout. Regular delivery times are 1-5 working days (Monday through Friday) after receipt of your payment. Higher transportations charges may be incurred for shipping to German islands which we will charge to you. Delivery to DHL Packstation is possible.
Shipping & handling for deliveries to EU countries is EUR 15.00, regardless of the number of articles you order with one order/checkout. We usually ship within 1-5 working days (Monday through Friday) after receipt of payment. Actual delivery times depend on your country and are beyond our control.
Worlwide shipping is possible. Shipping cost is dependant on weight and size of the order and the destination. Please enquire before you order by mail so we can calculate shipping cost. Orders outside of EU countries are shipped duty unpaid and you may have to pay customs duties.
Please understand that we cannot offer shipping service with other service providers but DHL for organisational reasons.
In case of damage incurred in transport we ask your to notify us as soon as possible.
Claims, customer complaints and cost for returns
All articles leaving our house are inspected carefully for defects. However, even we might miss something now and then or there might be a well-hidden defect. Please contactus if you have reason for complaint.
Shipping cost for regular returns will be paid by us (please see disclaimer information) for all returns within Germany. This service is not available outside of Germany. Please contact us if you want to return an article within Germany and we will send you a return slip by e-mail. We cannot reimburse you for shipping cost.
For organisational reasons we cannot and will not accept returns marked “pay on delivery” or “freight collect”. For qualified customer complaints and claims we will reimburse you for shipping cost you may have advanced.